Juniper Mesa - Troubleshooting

84 Mesa Rugged Notepad Owner’s Manual
Troubleshooting
1 – The Mesa’s pop up status icon bar appears at the top of the
screen when I try to scan a barcode.
Reason/Solution: If you are using the notes
buon as the scan
buon, (the default) it is easy to inadvertently press on the top
part of the Mesa’s touchscreen when pressing this buon,
which brings up the status bar. Try one of the following
solutions: 1) Set the camera/pictures
or brightness up
buon as the scan buon since they are closer to the edge of the
Mesa (see User Tab instructions). 2) Disable the touchscreen by
pressing and holding the screen orientation
buon.
2 – The Mesa’s connectivity popup box is displayed when I try to
scan a barcode.
Reason/Solution: This can happen if a carriage return is selected
for a data format sux, and you accidentally press the top
of the touchscreen when trying to press the hardware scan
buon. The solutions suggested for Issue 1 above work for this
issue as well.
3 – I need to set up several Mesas the same way. Do I need to
congure all of them individually?
Reason/Solution: You don’t need to congure them individually.
Set up one Mesa the way you want all the Mesas to be
congured. Copy the “LastUser.cfg” le from this Mesa located
at “\Program Files\Barcode Connector” to the other Mesas.
(You can use a thumb drive to transfer the information from
one Mesa to another or transfer it to a PC and download it from
there to the other Mesas using synchronization soware. See
the Mesa manual for details). If you want to be able to restore
to this point, aer you set up the rst Mesa, go to the Proles
tab, and save these seings as Prole 1. Copy the “Prole1.cfg”
le located at “\Program Files\Barcode Connector” to the other
Pop Up Status Icon Bar
Title Bar