Document Number 481.093 Rev. A - 06/04
23
TROUBLESHOOTING
Problem Solution
Lever pulls off. Lever catch not fully engaged. Lock is not centered on door.
Door too thick. Readjust the lockset for the door thickness.
Refer to Step 1 under the “Adjust the Lockset for the Door
Thickness” heading on page 10.
Unable to assemble outside lever. Key and tailpiece orientation is incorrect.
Wrong interchangeable tailpiece selected.
Latch will not fully retract. Lock is not properly engaged with latch or mis-aligned. Lock
is not centered on door.
Key binds in lock. Lever catch not fully engaged. Lock is not centered on door.
Check for proper tailpiece and proper orientation of tailpiece.
Lock fails to power up. Check for secure connection of interconnect ribbon cable to
polarized headers on the keypad control card and on the
system card.
Lock fails to beep after keystrokes. Check for secure connection of interconnect ribbon cable to
polarized headers on the keypad control card and on the
system card.
Interconnect cable is securely connected on Check for continuity of the interconnect cable with a volt
both the keypad control card and on the ohm meter (VOM). If cable does not have continuity, call
system card, yet the lock still fails to power technical support for assistance.
up or it fails to beep after keystrokes.
Solenoid fails to work properly. Check for secure connection of solenoid two-conductor cable
to polarized header on the system card.
Solenoid is securely connected, but it still Check the resistance of the solenoid with a VOM. The
fails to work properly. resistance should be about 6.5 ohms ± 20%. If the solenoid
is reading an open circuit or the resistance is outside the
range above, call technical support for assistance.
For technical assistance, contact PowerLever Technical Support at 1(800) 950-4744.
Troubleshooting
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