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10. Customer Service
The return of a product to our Customer Service implies the full agreement of the terms
and conditions hereinafter. There terms and conditions may be changed without prior
notice.
1. Warranty
The limited warranty period of the product is fixed 3 (three) years.
2. Scope
These terms and conditions of Customer Service apply to the customer service provided
for the products or any other items sold by authorized distributor only.
3. Warranty Exclusions:
Warranty expiration.
Factory applied serial number has been altered or removed from the product. Damage, de-
terioration or malfunction caused by:
• Normal wear and tear.
• Use of supplies or parts not meeting our specifications.
• No certificate or invoice as the proof of warranty.
• The product model showed on the warranty card does not match with the model of the
product for repairing or had been altered.
• Damage caused by force majeure.
• Servicing not authorized by distributor.
• Any other causes which does not relate to a product defect. Shipping fees, installation
or labor charges for installation or setup of the product.
4. Documentation:
Customer Service will accept defective product(s) in the scope of warranty coverage at the
sole condition that the defeat has been clearly defined, and upon reception of the docu-
ments or copy of invoice, indicating the date of purchase, the type of product, the serial
number, and the name of distributor.
Remarks: For further assistance or solutions, please contact your local distributor, or email
directly to us at support@kanexpro.com
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