KERUI PG-103 - User Manual

Questions and Answers

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Kevin SchmidtAug 18, 2025
Why am I not receiving SMS notifications from my KERUI Security System?
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  Sandra ScottAug 19, 2025
  If you are not receiving SMS notifications from your KERUI Security System, ensure the SIM card is inserted correctly with the chip facing up and the gap facing outward. Insert the SIM card before turning on the hub. Verify that the SIM card supports the correct GSM or 3G network and has sufficient balance. Also, confirm that the SIM card has enabled caller ID and SMS functions, and check if it is necessary to bind the hub IMEI number.
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Nicole AdkinsAug 21, 2025
Why are phone calls or SMS not received when the KERUI Security System alarms, even though alarm phone numbers are set via the app?
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  forbeskevinAug 21, 2025
  If you are not receiving phone calls or SMS when the KERUI Security System alarms, even though the alarm phone numbers are set via the app, confirm that your phone number is correctly entered in the list of alarm numbers. Also, ensure that the switches for alarm call and SMS notification are turned on.
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steven27Aug 23, 2025
Why am I not receiving SMS notifications when my KERUI PG-103 Security System hub is arming or disarming?
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  Clayton GreenAug 23, 2025
  If you are not receiving SMS notifications when your KERUI Security System hub is arming or disarming, ensure that your arm/disarm SMS notification switch is turned on. Also, verify that alarm notification numbers are stored and turned on.
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Michael RiosAug 26, 2025
What to do if my KERUI PG-103 Security System is not making phone calls when the alarm is triggered?
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  Jared JordanAug 26, 2025
  If your KERUI Security System is not making phone calls when the alarm is triggered, verify that alarm phone numbers are stored and that phone/SMS notification is turned on. Do not immediately disarm when answering calls after alarms. Ensure the SIM card has enough credit and that the hub is not set with an invalid network server IP or invalid APN.
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Dr. Randall SchneiderAug 27, 2025
How to fix a KERUI PG-103 Security System remote control that isn't working?
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  Matthew WalkerAug 28, 2025
  If your KERUI Security System remote control isn't working, first check if the indicator light turns on when you press a button. If not, reinstall or replace the battery. Make sure the remote control is successfully connected to the alarm hub and that the distance between them isn't too far.
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Matthew TerryAug 30, 2025
Why is the KERUI PG-103 app failing to airlink with the hub?
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  mwilliamsAug 30, 2025
  If the KERUI Security System app is failing to airlink with the hub, ensure that both the hub and the mobile phone used for airlinking are on the same WiFi network. Confirm that the network connection's data transmission is normal and that the WiFi network is 2.4G. The app airlink configuration should be simultaneous with the hub airlink configuration. Avoid touching the mobile phone screen during configuration, and try closing the app completely before restarting the configuration.
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Nancy GuerreroSep 1, 2025
What to do if the KERUI PG-103 hub cannot be controlled remotely after successfully binding to the mobile phone app?
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  Mr. Richard TaylorSep 1, 2025
  If the KERUI Security System hub cannot be controlled remotely after successfully binding it to the mobile phone app, confirm that a network connection is available. If so, close the app and reopen it.
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Donna MillerSep 4, 2025
What to do if the KERUI PG-103 door/window sensor does not work when triggered?
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  Jared PowellSep 4, 2025
  If the KERUI Security System door/window sensor isn't working when triggered: * Check if the LED indicator is on when the magnetic part separates from the transmitter. * Ensure the sensor isn't too far from the alarm hub. * Verify the system is in the armed state. * Confirm the installation distance between the magnetic and transmitter parts is within 2-3 cm. * Check if the hub learned the door closing code; if so, delete the door sensor from the hub and reconnect it.
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Mary McleanSep 6, 2025
How to troubleshoot a KERUI Security System PIR sensor that isn't working?
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  Renee Yang MDSep 6, 2025
  To troubleshoot a KERUI Security System PIR sensor that isn't working when triggered, ensure the insulation strip is removed and the PIR is switched to ON. Check if the detector is in a sleeping state, if the system is in the armed state, if the battery level is too low, and if the detector is too far from the alarm hub.
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riossamanthaSep 8, 2025
What should I do if there is no response when swiping an RFID tag on my KERUI PG-103?
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  Johnny DavisSep 8, 2025
  If there is no response when swiping an RFID tag on your KERUI Security System, ensure the hub is running with AC power connected. Check if the RFID tag is paired to the alarm hub; if not, pair it again.