Keysight S5040A Open RAN Studio Player and Capture Appliance User’s Guide 75
Troubleshooting 4
Software errors during / after installation
Errors with U5040B software
Errors during or after installation
If you encounter errors during or after installation / upgradation of the
U5040B Open RAN Studio software,
1 Check “Uninstall a program” feature in the Control Panel to completely
remove the existing software version.
2 Check logs by running the installer from the command line with the
following syntax:
“U5040B_setup_full_<version>.exe” /debuglog“C:\tmp\
isdebug.log”/v“ISDEBUGLOG=C:\tmp\prereq.log”
3 Download the latest version of installer from
https://www.keysight.com/find/U5040B.
4 Run the installer.
5 If prompted, restart the S5040A Appliance to complete the installation.
Errors during software usage
If you encounter any unexpected errors while using the U5040B Open RAN
Studio software,
1 Check logs in the OpenRANStudio.log file, which can be found in C:\
Users\<user-profile>\Documents\Keysight\Open RAN Studio.
2 For information regarding software usage and various measurements,
refer to the U5040B Open RAN Studio User’s Guide.
3 For further support, contact a technical support executive at Keysight.
See https://www.keysight.com/find/support.
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