Keysight S5040A Open RAN Studio Player and Capture Appliance User’s Guide 77
Troubleshooting 4
Returning the S5040A Appliance to Keysight for Service
Before shipping the Appliance, contact Keysight Technologies for more
details.
1 Write the following information on a tag and attach it to the Appliance.
• name and address of owner
• appliance model number
• appliance serial numbers
• description of the service required or failure indications
2 Remove all accessories from the Appliance.
Accessories include keyboard, mouse and the QSFP adapters and
cables. Do not include accessories unless they are associated with the
failure symptoms.
3 Protect the Appliance by wrapping it in plastic or heavy paper.
4 Pack the Appliance in foam or other shock-absorbing material and
place it in a strong shipping container.
If the original shipping materials are not available, place 8 to 10 cm (3
to 4 inches) of shock-absorbing material around the Appliance and
place it in a box that does not allow movement during shipping.
5 Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In any correspondence, refer to the Appliance by model number and full
serial number.
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