General Information (All Applications) 10 CTE-5202 Applications Guide, AN0912A Rev. D
CTE-5202 Troubleshooting
Display Is Blank
• If the display comes on for no more than 30
seconds after a buon is pushed and then blanks
out, Display Blanking is enabled in the SYS-
TEM menu. See Change Conguration on page 6.
• Check for a tripped circuit breaker to the trans-
former.
• Check for proper supply voltage from the
transformer and that the transformer has enough
capacity (VA) for all connected devices See their
respective data sheets and Tips for Connecting
24-Volt Power Application Note (AN0604D).
Setpoint Is Not Maintained
• Check that room temperature is being sensed
correctly. See Temperature Reading Is Incorrect
on page 10.
• Check that the appropriate sequence is selected
in the SYSTEM menu. See Change Congura-
tion on page 6 and the relevant sample applica-
tion.
• If changeover is used on AI1, check the sensor
and the changeover seing in the ADVANCE
menu. If a resistor is used on AI1 to force a
changeover without a temperature sensor, the
value of the resistor may be too high or too
low. See External Input (AI1) on page 5, Change
Conguration on page 6, and the relevant sample
application.
• If a setback switch/relay is used on AI1, the
switch may be (stuck) in the setback position. See
page 36.
• If an override switch/relay is used on AO1, the
switch may be (stuck) in the override position.
See page 18, page 34, and page 46.
• Check seings of auxiliary ow and other limits
as relevant in the LIMITS menu. See Change
Conguration on page 6.
• If the HVAC system has trouble recovering from
the unoccupied setback to the occupied setpoint
during very cold weather, adjust the setback in
the ADVANCE menu. See Change Congura-
tion on page 6.
• If space temperature is overshooting the setpoint
or oscillating, try increasing the proportional
band by a degree in the ADVANCE menu. If
the problem persists, try increasing the integral
value slightly (up to 20%). If the problem still
persists, try seing the integral value to 0. (The
optimal integral value is dependent on the
characteristics of the particular space and HVAC
system.) See Change Conguration on page 6.
Temperature Reading Is Incorrect
• Check that the correct °F/C temperature scale
is selected in the SYSTEM menu. See Change
Conguration on page 6.
• If the discrepancy is small, adjust the room
temperature oset in the ADVANCE menu. See
Change Conguration on page 6.
• Check that the thermostat is NOT mounted on
an exterior wall, mounted on or near a large
thermal mass (e.g., concrete block wall), blocked
from normal air circulation by obstructions,
exposed to heat sources (e.g., lights, computers,
copiers, coee makers) or to sunlight (at any
time of the day), exposed to drafts from win-
dows or air vents, or exposed to air ow through
the conduit from leaks in plenum ducts (put
plumber’s puy or other sealant inside conduit
to block air leaks).
Wiring Issues
• Check for correct wiring for the application. See
Connections on page 5 and the various applica-
tion examples in this document.
• Remove the thermostat from the backplate and
inspect the terminals for loose wires. See the
CTE-5202 Installation Guide.
• Check the wiring at the connected devices.
• Use a voltmeter and ohmmeter to check the
terminals for expected values.
NOTE: Wiring must be adequate to avoid
excessive voltage drop on long
runs! Allow plenty of “cushion” in
measurements A meter may be too slow
to register transient dips or peaks during
startup.