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10Troubleshooting
When you have questions about your camera, start here. Additional technical
information is available in the ReadMe file located on the Kodak EasyShare
software CD. For camera dock 6000 troubleshooting, see page 87. For updates
to Troubleshooting information, visit www.kodak.com/go/dx6490support.
Camera Problems
Problem Cause Solution
Camera does not
turn on.
Battery is not properly
installed.
Reinstall the battery (page 4).
Battery is not charged. Recharge the battery (page 85).
Camera does not
turn off; lens does
not retract.
A non-approved battery
may be in the camera.
Use the battery that came with your
camera, or an approved
replacement battery (page 14).
Pictures
remaining
number does not
decrease after
taking a picture.
The picture does not
take up enough space
to decrease the
number.
The camera is operating normally.
Continue taking pictures.
You did not take a
picture.
Use Review (page 51) or
Quickview (page 24) to make sure
a picture was taken.
Picture
orientation is not
accurate.
The camera was
rotated or tilted while
the picture was taken.
Set the Orientation Sensor
(page 43).
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