A-61550 February 2010 6-1
6 Troubleshooting
Contents Problem solving ..............................................................................6-1
Indicator lights and error codes...................................................... 6-3
Service indicator lights.................................................................... 6-3
Contacting Service..........................................................................6-4
Problem solving Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
Use the chart below as a guide to check possible solutions to problems
you may encounter when using the Kodak i1400 Series Scanner.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the output tray and side guides are adjusted for the length and width of
documents being scanned.
• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separator module and feed
module are properly installed. See the procedures in Chapter 5,
Maintenance.
To remove a document jam:
• Remove any documents from the feeder area.
• Push up on the scanner cover release latch and open the scanner
cover
• Locate the jammed document and remove it.
• Close the scanner cover with both hands; push it down firmly until it
latches into place. Resume scanning.
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