Kyocera ECOSYS MA3500cix

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Troubleshooting > Troubleshooting

658

Remove the originals from the Original Table.

Open the Document Processor cover and remove the jammed paper.

Turn dial C to remove the jammed paper.

Return the cover to the original position.

Main Page

Table of Contents2
Please Read First11
Preface12
Machine Features13
Optimize Your Office Workflow13
Save Energy and Cost15
Create Attractive Documents16
Strengthen Security17
Use Functions more Efficiently19
Color and Image Quality Functions22
Basic Color Modes22
Adjusting Image Quality and Color24
Guides Provided with the Machine26
About the Operation Guide (this Guide)28
Structure of the Guide28
Conventions Used in this Guide29
Notice34
Safety Conventions in this Guide34
Environment35
Precautions for Use36
Compliance and Conformity36
Legal Restriction on Copying/Scanning37
Security Precautions When Using Wireless LAN (if Equipped)38
Limited Use of this Product (if Equipped)39
Legal and Safety Information40
Energy Saving Control Function42
Automatic 2-Sided Print Function42
Resource Saving - Paper42
Environmental Benefits of "Power Management42
ENERGY STAR Program43
Installing and Setting up the Machine44
Part Names (Machine Exterior)45
Part Names (Connectors/Interior)47
Part Names (with Optional Equipments Attached)49
Connecting the Machine and Other Devices50
Connecting Cables52
Connecting LAN Cable52
Connecting USB Cable53
Connecting the Power Cable53
Power On/Off54
Power on54
Power off54
Using the Operation Panel55
Operation Panel Keys55
Assigning Functions to Function Keys57
Adjusting the Operation Panel Angle59
Touch Panel60
Using the Touch Panel60
Home Screen63
Display for Device Information69
Display Setting Screen70
Display of Keys that Cannot be Set72
Original Preview74
Entering Numbers76
Help Screen78
Accessibility Functions (Magnifying the View)79
Login/Logout80
Login80
Simple Login81
Logout81
Default Settings of the Machine82
Setting Date and Time82
Network Setup83
Energy Saver Function95
Quick Setup Wizard97
Configuring Settings Quick Setup Wizard99
Installing Software100
Published Software (Windows)100
Installing Software in Windows102
Uninstalling Windows Software109
Installing Software on a Mac os Computer111
Setting TWAIN Driver116
Setting WIA Driver118
Checking the Counter120
Additional Preparations for the Administrator121
Administrator Privileges Overview121
Log in as Machine Administrator or Administrator121
Strengthening the Security122
Command Center RX125
Accessing Command Center RX126
Changing Security Settings128
Changing Device Information129
SMTP and E-Mail Settings130
Registering Destinations134
Creating a New Custom Box135
Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
Migrating the Address Book138
Preparation before Use146
Load Paper147
Loading Paper147
Precaution for Loading Paper149
Paper Specifications Available in the Cassettes150
Loading in the Cassettes151
Paper Specifications Available in the Multipurpose Tray154
Loading Paper in the Multipurpose Tray155
Specifying Paper Size and Media Type157
Paper Stopper160
Preparation for Sending a Document to a Shared Folder in a PC161
Making a Note of the Computer Name and Full Computer Name161
Making a Note of the User Name and Domain Name162
Creating a Shared Folder, Making a Note of a Shared Folder163
Configuring Windows Firewall168
Scan to Folder Setup Tool for SMB173
Registering Destinations in the Address Book178
Adding a Destination (Address Book)178
Adding a Destination on One Touch Key190
Print from PC193
Printer Driver Print Settings Screen194
Displaying the Printer Driver Help196
Changing the Default Printer Driver Settings (Windows 10)197
Changing the Default Printer Driver Settings (Windows 11)197
Changing the Default Printer Driver Settings (Windows 8.1, Windows Server 2012/R2, Windows Server 2016, Windows Server 2019)197
Printing from PC198
Printing on Standard Sized Paper199
Printing on Non-Standard Sized Paper201
Printing with Universal Print204
Printing on Banner Paper207
Canceling Printing from a Computer210
Printing from the Mobile Device211
Printing by Airprint211
Printing by Mopria211
Printing with Wi-Fi Direct211
Printing Data Saved in the Printer212
Specifying the Job Box from a Computer and Storing the Job212
Printing Documents from Private Print Box213
Deleting the Documents Stored in the Private Print Box214
Printing Document from Stored Job Box215
Deleting the Documents Stored in the Stored Job Box216
Printing Document from Quick Copy Box217
Deleting the Documents Stored in the Quick Copy Box218
Printing Document from Proof and Hold Box219
Deleting the Documents Stored in the Proof and Hold Box219
Printing Documents from PIN Print Box220
Deleting the Documents Stored in the PIN Print Box220
Printing Document from Universal Print Box221
Deleting the Documents Stored in the Universal Print Box222
Monitoring the Printer Status (Status Monitor)223
Accessing the Status Monitor223
Exiting the Status Monitor223
Quick View State223
Printing Progress Tab224
Paper Tray Status Tab224
Toner Status Tab225
Alert Tab225
Status Monitor Context Menu226
Status Monitor Notification Settings227
Operation on the Machine229
Loading Originals230
Placing Originals on the Platen230
Original Specifications Available in the Document Processor232
Recalling Frequently Used Functions (Favorites)235
Register Favorites (Wizard Mode)238
Register Favorites (Program Mode)238
Recalling Favorites (Program Mode)240
Recalling Favorites (Wizard Mode)240
Editing Favorites241
Deleting Favorites242
Using Applications243
Installing Applications243
Activating Applications244
Deactivating Applications245
Uninstalling Applications246
Registering Shortcuts (Copy, Send, and Document Box Settings)247
Creating New Shortcuts247
Editing Shortcuts248
Deleting Shortcuts249
Copying250
Basic Operation250
Canceling Jobs251
Basic Scanning (Sending)252
Sending Document Via E-Mail253
Sending Document to Desired Shared Folder on a Computer (Scan to PC)255
Sending Document to Folder on an FTP Server (Scan to FTP)258
Scanning Using TWAIN or WIA261
Scanning Document Stored in a Custom Box262
Useful Sending Method264
WSD Scan265
Install the Driver (for Windows 10)265
Install the Driver (for Windows 11)265
Install the Driver (for Windows 8.1, Microsoft Windows Server 2012)265
Executing WSD Scan266
Scanning with FMU Connection267
Sending to Different Types of Destinations (Multi Sending)268
Sending to Different Types of Destinations268
Sending Documents to E-Mail Address of Logged in User (to Myself)270
Using a Fax Server to Send (Fax Server Send)271
Canceling Sending Jobs273
Handling Destination274
Specifying Destination274
Choosing from the Address Book275
Choosing from One Touch Key276
Choosing from the Search (No.)277
Checking and Editing Destinations277
Confirmation Screen of Destinations278
Re-Entering the New Destination279
Recall279
How to Use the FAX Function280
Using Document Boxes281
What Is Custom Box281
What Is Job Box281
What Is USB Drive Box282
What Is a Fax Memory RX Box/Subaddress Box/Polling Box282
Basic Operation for Document Box283
Creating a New Custom Box288
Editing Custom Box290
Deleting Custom Box291
Storing Documents to a Custom Box292
Printing Document in a Custom Box293
Saving Scanned Documents to a Custom Box294
Sending Documents in a Custom Box295
Sending Documents to E-Mail Address of Logged in User (to Myself)296
Moving Documents in Custom Box297
Copying Documents in Custom Box into Other Boxes298
Copying Documents in Custom Box to USB Drive299
Joining Documents in Custom Box300
Deleting Documents in Custom Box301
Using Removable USB Drive302
Printing Documents Stored in Removable USB Drive303
Saving Documents to USB Drive (Scan to USB)305
Check the USB Drive Information306
Removing USB Drive306
Using Various Functions307
About Functions Available on the Machine308
Copy308
Send311
Custom Box (Store File, Print, Send)315
USB Drive (Store File, Printing Documents)321
Functions325
Original Size326
Paper Selection328
Mixed Size Originals330
Original Orientation333
Collate335
ID Card Copy336
Density337
Original Image338
Ecoprint341
Color Selection342
Color Balance343
Hue Adjustment344
Sharpness346
Background Density Adj347
Saturation348
Prevent Bleed-Thru349
Contrast350
Erase Colors351
Zoom352
Combine354
Border Erase, Border Erase/Full Scan357
Duplex361
Continuous Scan366
Job Finish Notice367
File Name Entry368
Priority Override369
Quiet Mode370
Detect Multi-Fed Originals371
Detect Folded Corner Orig372
Skip Blank Page373
Duplex374
Sending Size375
Long Original377
File Format378
File Separation387
Scan Resolution, Resolution388
Clarify Text (Noise Removal)389
Email Subject/Body390
FTP Encrypted TX391
Email Encrypted TX392
Digital Signature to Email393
Delete after Printed395
Delete after Transmitted395
Storing Size396
Encrypted PDF Password398
JPEG/TIFF Print399
XPS Fit to Page400
Status/Job Cancel401
Checking Job Status402
Displaying Status Screens403
Details of the Status Screens404
Checking Detailed Information of Jobs410
Checking Job History411
Displaying Job History Screen412
Checking the Detailed Information of Histories412
Sending the Log History412
Job Operation413
Pause and Resumption of Jobs413
Canceling of Jobs413
Device Information414
Checking the Remaining Amount of Toner and Aaper, and the Condition of the Unit416
System Menu417
Operation Method418
System Menu Settings420
Devicesettings425
Language/System of Units425
Keyboard425
Numeric Keypad425
Date/Time426
Energy Saver/Timer427
Display Settings430
Sound432
Original/Scan Settings433
Paper Feeding435
Function Key Assignment443
Operation Assist444
Error Handling445
Toner Settings446
Notification/Report447
Print Report/List447
Result Report Setting450
Device Status Notification451
Fax Communication Report451
History Settings452
Functionsettings454
Function Defaults454
Copy/Print460
Send/Store460
Email462
Sending Job - Folder464
Fax465
Wsd466
Address Book467
One-Touch Key468
Send and Forward469
Forward Setting470
Printer471
Document Box475
Job Box476
Subaddress Box477
Fax Memory RX Box477
Home477
Status478
Remote Services479
Twain/Wia480
Networksettings481
Host Name481
Proxy481
Wi-Fi Direct Settings482
Wi-Fi Settings483
Wired Network Settings489
Protocol Settings493
Ping499
Bonjour499
IP Filter (Ipv4)499
IP Filter (Ipv6)499
Ipsec500
Restart the Network500
Optional Network501
Connectivity504
Others505
Securitysettings506
Security Quick Setup506
Configuring Security Quick Setup507
Interface Block Setting508
Device Security Settings509
Authentication Security514
Unknown User Settings514
Network515
Job Accounting/Authentication516
Add/Deleteapplication517
Adjustment/Maintenance518
Image Adjustment518
Others521
User Authentication and Accounting (User Login, Job Accounting)523
Overview of User Login Administration524
Managing the Job Account from PC524
Enable User Login Administration526
Setting User Login Administration527
Authentication Security527
Adding a User (Local User List)529
Changing User Properties532
Deleting a User533
Managing the Users that Print on this Machine from a PC533
Managing the Users to Scan Using TWAIN535
Managing the Users to Scan Using WIA536
Managing the Users that Send Faxes from a PC537
Local Authorization539
Server Settings540
Configure Network User Rights541
Group Authorization Settings542
Guest Authorization Settings545
Obtain NW User Property548
Simple Login Settings550
ID Card Settings552
PIN Login554
Using User Login Administration554
Overview of Job Accounting555
Enabling Job Accounting557
Job Accounting (Local)558
Adding an Account558
Restricting the Use of the Machine559
Editing an Account561
Deleting an Account562
Job Accounting for Printing563
Job Accounting for Scan Using TWAIN565
Job Accounting for Scan Using WIA566
Job Accounting for the FAX Transmitted from a Computer567
Configuring Job Accounting568
Default Counter Limit568
Counting the Number of Pages Printed569
Print Accounting Report573
Using Job Accounting574
Apply Limit575
Copier/Printer Count576
Unknown User Settings577
10 Troubleshooting579
Regular Maintenance580
Cleaning580
Cleaning Platen580
Cleaning Slit Glass581
Cleaning Paper Transfer Unit582
Replacing the Toner Container583
Replacing the Waste Toner Box587
Troubleshooting589
Solving Malfunctions589
Machine Operation Trouble589
Printed Image Trouble635
Color Printing Trouble649
Remote Operation655
Responding to Messages658
List of Transmission Error Codes681
Adjustment/Maintenance724
Overview of Adjustment/Maintenance724
Color Registration Procedure725
Perform Image Adjustment729
Clearing Paper Jams730
Jam Location Indicators730
Remove any Jammed Paper in the Multipurpose Tray732
Remove Paper Jams from Cassette 1 to Cassette 4735
Remove the Paper Jammed in the Rear Cover 1 (Feed)737
Remove the Paper Jammed in the Rear Cover 2738
Remove the Paper Jammed in the Rear Cover 3739
Remove the Paper Jammed in the Rear Cover 1740
Remove any Jammed Paper in Duplex Unit742
Remove any Jammed Paper in the Document Processor (Reverse Automatic)744
11 Appendix746
Optional Equipment747
Option Configuration747
Overview of the Applications750
Starting Application Use750
Checking Details of Application751
Character Entry Method752
Entry Screens752
Entering Characters754
About Paper755
Basic Paper Specifications755
Choosing the Appropriate Paper756
Special Paper759
Specifications764
Machine764
Copy Functions766
Printer Function768
Scanner Functions770
Document Processor771
Paper Feeder (550-Sheet)772
Backing up Your Data773
Backing up Your Data Using KYOCERA Net Viewer773
Backing up Your Data Using Command Center RX773
Backing up Your Date Using USB Drive774
Security Quick Setup Function List775
Tls775
Serverside Settings775
Clientside Settings777
Ipv4 Settings (Wired Network)778
Ipv4 Settings (Wireless Network)779
Ipv6 Settings (Wired Network)780
Ipv6 Settings (Wireless Network)781
Send Protocols: FTP Client (Transmission)782
Other Protocols: HTTP (Client)783
Other Protocols: SOAP784
Other Protocols: LDAP785
Send Protocols: SMTP (E-Mail TX)786
Email: POP3 User Settings787
Print Protocols788
Send Protocol790
Other Protocols791
TCP/IP: Bonjour Settings793
Network Settings793
Connectivity793
Interface Block Setting794
Energy Saver/Timer795
User Account Lockout Setting795
Job Status/Job Logs Settings795
Edit Restriction796
Prevent Mis-Sending Settings797

Kyocera ECOSYS MA3500cix - Page 668

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