Troubleshooting > Troubleshooting
687
2101 "Failed to send the email." is displayed
Message
Failed to send the email.
Check the network and Command Center RX
> The network cable is connected.
> The hub is not operating properly.
> The server is not operating properly.
> POP3 server name of the POP3 user
> SMTP server name
Job is canceled. Press [End].
2101
Corrective Actions
Check Command Center RX and network settings.
1
Connect the network cable
Check that the LAN cable is properly connected.
If there is no improvement, proceed to the next step.
2
Check the operation of the hub.
Check that the hub access lamp is illuminated or flashing.
If there is no improvement, proceed to the next step.
3
Check the status of the server.
Check that the server is up and responding with ping.
If there is no improvement, proceed to the next step.
4
Check the host name of the SMTP server in Command Center RX.
1 Launch a web browser.
2 In the address or location bar, enter the machine's IP address or the host name.
3 Log in with administrator privileges.
4 Click [E-mail] in the [Functions]
5 Check "SMTP" [SMTP Server Name]
Correct anything that is incorrect.
6 Click [Submit].
If the problem persists, proceed to the next step.
5
Check the users in POP before SMTP authentication in Command Center RX.
Set this when using POP before SMTP as SMTP authentication.
1 Launch a web browser.
2 In the address or location bar, enter the machine's IP address or the host name.
3 Log in with administrator privileges.
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