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3
3 Troubleshooting
Solving Malfunctions
The table below provides basic solutions for problems
you may encounter with the machine. We suggest you
consult this table to troubleshoot the problems before
calling for service.
Symptom Corrective Actions
Print quality is
poor.
Refer to Troubleshooting - Solving
Malfunctions section in the Operation
Guide.
Nothing lights
on the opera-
tion panel
even when
power is
turned on and
the fan makes
no noise.
Turn off the machine’s power, plug in
the power cord securely, and try turn-
ing on the machine’s power again.
Set the power switch to the on position.
Pressing the
[Start] does
not produce
copies.
Determine appropriate response to the
message and respond accordingly.
Press [Power] to recover the machine
from Sleep mode. The machine will be
ready to copy within 15 seconds.
The machine
prints a copy,
but does not
print jobs from
the computer.
Connect both ends of the printer cable
securely. Try replacing the printer
cable or the interface cable.
Try printing another file or using
another print command. If the problem
occurs only with a specific file or appli-
cation, check the printer driver settings
for that application.
Cannot send
fax document.
Connect both ends of the modular cord
securely. Try replacing the modular
cord.
Refer to Troubleshooting section in the
FAX Operation Guide.
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