Kyocera TASKalfa 650c - Troubleshooting Guide Manual

Kyocera TASKalfa 650c

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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

Table of Contents

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
Messages Displayed on the Touch Panel10
Clearing a Paper Jam13
- Locating a Paper Jam13
- Clearing a Paper Jam14
- Paper Jam in the Reversing Automatic Document Feeder15
- Paper Jam in the External Large Capacity Feeder (Optional)17
- Paper Jam in the Drawer Feeding Portion19
- Paper Jam in the Bypass Tray20
- Paper Jam in the Right Side of the Equipment20
- Fuser Unit21
- Paper Jam in the Duplexing Unit23
- Paper Jam in the Finisher and the Hole Punch Unit (both Optional)24
- Paper Jam in the Saddle Stitch Unit (Optional)28
- Paper Jam in the Receiving Unit32
- Paper Jam in the Bridge Unit34
- Clearing Paper Jams Caused by a Wrong Paper Size Setting35
- Clearing Paper Jams Caused by a Wrong Paper Type Setting40
Clearing a Staple Jam45
- Staple Jam in the Finisher45
- Staple Jam in the Saddle Stitch Unit46
Replacing a Toner Cartridge49
- Replacing a "Near Empty" Toner Cartridge51
Replacing the Waste Toner Box54
Refilling with Staples56
- Refilling the Finisher Staples56
- Refilling the Saddle Stitch Unit Staples57
Cleaning the Hole Punch Dust bin60
Chapter 2 TROUBLESHOOTING for COPYING61
Copying Problems62
Chapter 3 TROUBLESHOOTING for PRINTING66
Print Job Problems66
- Clearing Print Job Errors66
- Cannot Remember the Document Password for a Private Print Job68
Printer Driver Problems69
- Cannot Print (Port Setting Problems)69
- Command Line Options Not Processed69
- Retrieval of Printer Configuration Failed69
- Cannot Print a Job as Expected Using PS3 Printer Driver70
- Cannot Change Settings on the [Fonts] Tab and the [Configuration] Tab70
- The Scanned Image of a Black-And-White Original Is Printed in the Full Color Mode70
Network Connection Problems71
- Cannot Print with the Equipment (Network Connection Problems)71
- Cannot Print with SMB Print71
- Cannot Print Properly with Appletalk Print71
Client Problems72
- Checking the Client Status72
Hardware Problems73
- Startup Page Not Printed73
- Print Jobs Not Output73
Chapter 4 TROUBLESHOOTING for SCANNING75
Scanning Problems76
- Cannot E-Mail My Scans76
- Cannot Find the Data Saved in the Shared Folder76
Chapter 5 TROUBLESHOOTING for E-Filing78
E-Filing Web Utility Problems78
- E-Filing Web Utility Terminates the Session78
- Numerous Sub Windows Repeatedly Appear78
- Displaying the Items in the Contents Frame Takes a Long Time78
- Error Messages79
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS82
Locating the Equipment in the Network82
- Cannot Locate the Equipment in the Network82
- Cannot Locate the Equipment with Local Discovery83
- Equipment Does Not Respond to Ping Command84
LDAP Search and Authentication Problems85
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search85
- LDAP Authentication Takes a Long Time85
Printing Problems (Network Related)86
- SMB Print and Point&Print in a Windows Operating System Environment86
- Raw TCP or LPR Print in a Windows Operating System Environment86
- IPP Print in a Windows Operating System Environment87
- Novell Print in a Netware Environment87
- Macintosh Environment88
- Unix/Linux Environment88
Network Fax (N/W-Fax) Driver Problems89
- Cannot Send a Fax Document with N/W-Fax Driver89
- Could Not Connect to the MFP Device" Message Appears89
Chapter 7 CHECKING the EQUIPMENT STATUS with COMMAND CENTER92
Hardware Status Icons on COMMAND CENTER [Device] Tab92
Error Messages94
Error Codes98
- Error Codes on Print Jobs98
- Error Codes on Transmission and Reception100
- Error Codes on Scan Jobs103
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT110
When You Think Something Is Wrong with the Equipment110
- General Operations110
- Originals and Paper111
Regular Maintenance112
Index113