CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel .............................................................................. 8
Clearing a Paper Jam............................................................................................................. 11
Locating a paper jam........................................................................................................... 11
Clearing a paper jam........................................................................................................... 12
Paper jam in the Reversing Automatic Document Feeder .................................................. 13
Paper jam in the External Large Capacity Feeder (optional)............................................... 15
Paper jam in the drawer feeding portion.............................................................................. 17
Paper jam in the bypass tray............................................................................................... 18
Paper jam in the right side of the equipment....................................................................... 18
Paper jam in the duplexing unit ........................................................................................... 21
Paper jam in the Finisher and the Hole Punch Unit (both optional)..................................... 22
Paper jam in the Saddle Stitch unit (optional) ..................................................................... 26
Paper jam in the receiving unit ............................................................................................ 30
Paper jam in the bridge unit................................................................................................. 32
Clearing paper jams caused by a wrong paper size setting................................................ 33
Clearing paper jams caused by a wrong paper type setting................................................ 38
Clearing a Staple Jam ............................................................................................................ 43
Staple jam in the Finisher.................................................................................................... 43
Staple jam in the Saddle Stitch unit..................................................................................... 44
Replacing a Toner Cartridge ................................................................................................. 47
Replacing a “Near Empty” toner cartridge........................................................................... 49
Replacing the Waste Toner Box............................................................................................ 52
Refilling With Staples............................................................................................................. 54
Refilling the Finisher staples................................................................................................ 54
Refilling the Saddle Stitch unit staples ................................................................................ 55
Cleaning the Hole Punch Dust Bin ....................................................................................... 58
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 60
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 64
Clearing print job errors.......................................................................................................64
Cannot remember the document password for a Private Print job...................................... 66
Printer Driver Problems .........................................................................................................67
Cannot print (port setting problems).................................................................................... 67
Command line options not processed ................................................................................. 67
Retrieval of printer configuration failed................................................................................ 67
Cannot print a job as expected using PS3 printer driver ..................................................... 68
Cannot change settings on the [Fonts] tab and the [Configuration] tab .............................. 68
The scanned image of a black-and-white original is printed in the full color mode ............. 68
Network Connection Problems ............................................................................................. 69
Cannot print with the equipment (network connection problems)........................................ 69
Cannot print with SMB print................................................................................................. 69