6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network...............................................................................80
Cannot locate the equipment in the network........................................................................................................80
Cannot locate the equipment with Local Discovery..............................................................................................81
Equipment does not respond to ping command...................................................................................................82
LDAP Search and Authentication Problems........................................................................83
Network shutdown occurs or touch panel disabled after LDAP search................................................................83
LDAP authentication takes a long time.................................................................................................................83
Printing Problems (Network Related)...................................................................................84
SMB print and Point&Print in a Windows operating system environment............................................................84
Raw TCP or LPR print in a Windows operating system environment ..................................................................84
IPP print in a Windows operating system environment ........................................................................................85
Novell print in a NetWare environment.................................................................................................................85
Macintosh environment ........................................................................................................................................86
UNIX/Linux environment ......................................................................................................................................86
Network Fax (N/W-Fax) Driver Problems .............................................................................87
Cannot send a fax document with N/W-Fax driver...............................................................................................87
“Could not connect to the MFP device” message appears ..................................................................................87