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Level 1 Repair Procedures
Before You Begin
Before any repairs are performed on-site, you must fill out the Report an Issue form on the
LDARtools website or report the issue through the phx42 app (preferred). You will receive
instructions and procedures from the support team.
Remember, to protect the intrinsic safety and reliability of the phx42 analyzer, ONLY certified
personnel may perform the repairs. Any repairs that cannot be performed based on the procedures
provided by LDARtools must be authorized in writing by LDARtools management.
Make sure to complete any required hazard analysis as appropriate or required by your facility.
REMINDER: On-site Level One repairs are not required. It is a privilege enjoyed by some
LDARtools customers where circumstances allow. If unable to meet the requirements below Level
One Support will not be provided.
Requirements of Level One Certification
• Web access (ldartools.com, https://ldartools.agiloft.com/ and all subpages)
• Company email access
• Phone Access
• Spare Parts inventory (listed below)
• Tool Kit (listed below)
• Android Device with web access. LDARtools may be able to provide cellular web access
where coverage allows.
• Passed the phx42 Level 1 Certification Exam or Refresher in the last 90 days.
• Reviewed and completed the phx42 Level 1 pledge.