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LDARtools Technical Support
At LDARtools, we want to ensure that you get the maximum performance from all of the software and
equipment that we offer. We have made every effort to provide you with a comprehensive manual to
assist you with using our products. If you are having issues with any of our products, please contact us
for assistance right away.
For general questions, you can consult a member of LDARtools Technical Support Team by emailing
support@ldartools.com.
For equipment issues and before beginning any repair contact LDARtools Technical Support Team by
following these directions:
4. Do either:
a. Self-Check and Submit using the phx42 app.
b. Report an issue at LDARtools.com. Click Support, login, then Report
Hardware Issue.
Only use this method if the Self-Check option is not possible and will likely
result in an immediate RMA with no on-site troubleshooting possible.
5. If a confirmation email is not received within 30 minutes, please email support
(support@ldartools.com).
6. Stand by for instructions from the LDARtools Technical Support Team.
REMINDER: Equipment being shipped to LDARtools for repair must have a Return Merchandise
Authorization (RMA) printed and in the box. Failure to do so will result in extra processing and
diagnostic expense and time. The only exception would be written instructions from LDARtools
Technical Support Team.
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