LDARtools Technical
Support
At LDARtools, we want to ensure that you get the maximum performance from
all of the software and equipment that we offer. We have made every effort to
provide you with a comprehensive manual to assist you with using our products.
If you are having issues with any of our products, please contact us for assistance
right away.
For general questions, you can consult a member of LDARtools Technical
Support Team by emailing support@ldartools.com.
For equipment or software issues and before beginning any repair contact
LDARtools Technical Support Team by following these directions:
1. Do either:
a. Self-Check and Submit using the phx42 app.
b. Report an issue at LDARtools.com. Click Support,
login, then Report Hardware Issue.
Only use this method if the Self-Check option is not
possible.
2. If a confirmation email is not received within 30 minutes, please
email support (support@ldartools.com).
3. Stand by for instructions from the LDARtools Technical
Support Team.
REMINDER: Equipment being shipped to LDARtools for repair must have a
Return Merchandise Authorization (RMA) printed and in the box. Failure to do so
will result in extra processing and diagnostic expense and time. The only
exception would be written instructions from LDARtools Technical Support
Team.
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