Lenovo ThinkServer RD240 - Serial Port Problems; Software Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter8“Partslisting,RD240Types1045,1046,1047,and1048”onpage93to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
operatorinformationpanelare
notlit.
Serialportproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter8“Partslisting,
RD240Types1045,1046,1047,and1048”onpage93to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Thenumberofserialportsthat
areidentiedbytheoperating
systemislessthanthenumber
ofinstalledserialports.
1.Makesurethat:
•EachportisassignedauniqueaddressintheSetupUtilityprogramand
noneoftheserialportsisdisabled.
•Theserialportadapter(ifoneispresent)isseatedcorrectly.
2.Reseattheserialportadapter.
3.Replacetheserialportadapter.
Aserialdevicedoesnotwork.1.Makesurethat:
•Thedeviceiscompatiblewiththeserver.
•Theserialportisenabledandisassignedauniqueaddress.
•Thedeviceisconnectedtothecorrectconnector.
2.Reseatthefollowingcomponents:
a.Failingserialdevice
b.Serialcable
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Failingserialdevice
b.Serialcable
c.(Trainedservicetechnicianonly)Systemboard
Softwareproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter8“Partslisting,RD240Types1045,1046,1047,and1048”onpage93to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
Chapter5.Diagnostics21