Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.Ifyourserverproblemisnotdescribedhere,see“Helpandservice”
onpage84
foradditionaltroubleshootingresources.
Basictroubleshooting
Thefollowingtablesprovideinformationtohelpyoutroubleshootyourserverproblems.
Note:Ifyoucannotcorrecttheproblem,havetheserverserviced.Foralistofserviceandsupporttelephone
numbers,refertotheWarrantyandSupportInformationdocumentat:
http://www.lenovo.com/support/phone
Generalproblems
Thefollowingtabledescribesthegeneralproblemsandsuggestedactionstocorrectdetectedproblems.
SymptomAction
Theserverdoesnotstartwhen
youpressthepowerswitch.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearoftheserverandtoaworking
electricaloutlet.
•Ifyourserverhasasecondarypowerswitchontherearoftheserver,makesure
thatitisswitchedon.
•Thepowerindicatoronthefrontoftheserverison.
•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour
countryorregion.
Themonitorscreenisblank.
Verifythat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectorontheserver.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour
countryorregion.
•Ifyourserverhastwomonitorconnectors,besuretousetheconnectoron
thegraphicscard.
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage71
.
Theserverbeepsmultipletimes
beforetheoperatingsystem
starts.
Verifythatnokeysarestuck.
EasyStartupproblems
ThefollowingtabledescribestheEasyStartupproblemsandsuggestedactionstocorrectdetectedproblems.
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