Information SET-01 99
DIGITAL plus
20 North American Warranty
Lenz GmbH does everything it can do to ensure that its products
are free from defects and will operate for the life of your model
railroad equipment. From time to time even the best engineered
products fail either due to a faulty part or from accidental mistakes
in installation. To protect your investment in Digital Plus products.
Lenz GmbH offers a very aggressive 10 year Limited Warranty for
our North American customers.
Year One: A full repair or replacement will be provided to the
original purchaser for any item that that has failed due to
manufacturer defects or failures caused by accidental user
installation problems. Should the item no longer be produced and
the item is not repairable, a similar item will be substituted at the
manufacturers discretion. The user must pay for shipping to an
authorized Lenz GmbH warranty center.
Year 2 and 3: A full replacement for any item will be provided that
has failed due to manufacturer defects. If the failure was caused by
accidental user installation or use, a minimal service charge may be
imposed. Should the item no longer be produced and the item is
not repairable, a similar item will be substituted at the
manufacturers discretion. The user must pay shipping to and
from the authorized Lenz GmbH warranty center during this portion
of the warranty period.
Year 4-10: A minimal service charge will be placed on each item
that has failed due to manufacturer defects and/or accidental user
installation problems. Should the item no longer be produced and
the item is not repairable, a similar item will be substituted at the
manufacturers discretion. The user must pay shipping to and from
the authorized Lenz GmbH warranty center during this portion of the
warranty period.
This warranty is not valid if the user has altered, intentionally
misused the Digital Plus product, or removed the product's
protection, for example the heat shrink from decoders and other
devices. In this case a service charge will be applied for all repairs
or replacements. Should the user desire to alter a Digital Plus
Product, they should contact Lenz GmbH for prior authorization.
FF Please contact your dealer or authorized Lenz GmbH
warranty center for specific instructions and current service
charges prior to returning any equipment for repair.