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EN
VESYNC APP TROUBLESHOOTING
My air purifier isn’t connecting to the VeSync app.
• During the setup process, you must be on a secure 2.4GHz WiFi network. Confirm that the
network is working correctly.
• Make sure the WiFi password you entered is correct.
• There should be no spaces at the beginning or end of the password.
• Test the password by connecting a dierent electronic device to the router.
• If you’re manually typing in the SSID and password, double check that both are entered
correctly.
• Try moving your air purifier closer to the router. Your phone should be as close as possible
to your air purifier.
• Your router may need to be at a higher location.
• Make sure your air purifier and router are away from appliances (such as microwave ovens,
refrigerators, electronic devices, etc.) to avoid signal interference.
• If you’re using a VPN, make sure it’s turned o while setting up your air purifier.
• Disable portal authentication for your WiFi network. If portal authentication is enabled, the air
purifier will not be able to access your WiFi network, and setup will fail.
Note: Portal authentication means that you need to sign in to your WiFi network through a
web page before you can use the Internet.
For more VeSync app troubleshooting, see the extended digital manual (QR code on page 2).
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