Lexmark C792 - An Expected Icon Does Not Appear on the Home Screen after Solution Deployment

An expected icon does not appear on the home screen after solution deployment
Try one or more of the following:
• From the printer control panel, refresh the home screen by moving to another screen and then returning to the
home screen.
• If the home screen has multiple pages available, then make sure the icon does not appear on other pages.
• If the missing icon represents a profile, and the profile is available in the held jobs menu on the printer, then make
sure the home screen has been customized appropriately:
1 Click the Device Groups tab.
2 Select a device group from the Device Groups list.
3 Select Home Screen from the Tasks list.
4 Click the device class tab that matches the device class of the printer.
For more information about device classes, see “Supported printers” on page 13.
5 Select the Use this home screen as part of the device group's policy check box.
6 Make sure a layout other than Default is selected, and that the profile has been assigned to a button.
For more information about customizing the home screen, see “Customizing the home screen for a device
group” on page 100.
• If the missing icon represents a profile, and the profile does not appear in the held jobs menu on the printer, then
make sure device groups are set up correctly and all policies are updated:
1 Make sure the solution has been properly deployed to a device group containing the printer.
For more information, see “Deploying solutions to a device group” on page 99.
2 Perform a policy update. For more information, see “Updating policies for device groups” on page 104.
• For e‑Task 2+ and e‑Task 3 printers, make sure the missing icon is enabled in the printer settings:
1 Type the printer IP address or host name in the address field of your Web browser.
Note: If you do not know the IP address or host name of the printer, then you can:
– View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
– Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2 Click Settings > General Settings > Home screen customization.
3 Select the item that corresponds to the missing icon, and then click Submit.
• Make sure the printer Access Controls are not preventing policy updates from working correctly:
1 Type the printer IP address or host name in the address field of your Web browser.
Note: If you do not know the IP address or host name of the printer, then you can do the following:
– View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
– Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2 Click Settings > Security > Security Setup > Access Controls.
3 Click Management, and then select No Security from the Remote Management drop‑down menu.
4 Click Function Access, and then select No Security from the Create Profiles drop‑down menu.
5 Click Submit.
6 In LMC, perform a policy update. For more information, see “Updating policies for device groups” on page
104.
Troubleshooting 130