Lexmark E220

Solving printing problems
84
Troubleshooting
The Jam light is still on, even
though you cleared the jam.
• Make sure you cleared all jams.
• Press and release
Continue, or open and close the
printer cover to restart the printer.
• Make sure the print cartridge is installed.
Unexpected characters print or
characters are missing.
• Make sure you are using the correct printer driver.
• Press and hold Continue until all the lights come on to
reset the printer to your user default settings.
• Select Hex Trace to help you troubleshoot the
problem.
• Reset the printer to the factory default settings (see
Reset Factory Defaults).
• Make sure the parallel cable or USB cable is firmly
plugged in at the back of the printer.
Jobs are not printing and the
Error light comes on solid.
• Make sure the print cartridge is installed.
• Make sure the printer top cover is closed.
While in PostScript 3 emulation,
the printer is flushing data
(Ready/Data and Error indicator
lights are blinking).
• Make sure you are using the correct PostScript driver.
• The Lexmark E220 does not support PostScript.
• The printer does not have enough memory to print the
job. Install more memory.
You want to use manual duplex
but cannot find it on your printer
driver.
Your printer driver may not support manual duplex. Go to
the Lexmark Web site at www.lexmark.com to download
the latest printer driver for your printer if you are using
Windows NT 4.0, Windows 2000, or Windows XP.
While using manual duplex, the
printer gets a paper jam.
A paper jam interrupts the duplex process. As a result,
the information on the page that jammed is lost.
• Press and release Cancel to cancel the print job.
• Press and hold Cancel to reset the printer.
• Resend your print job.
You keep getting paper jams
while using manual duplex.
Try using 20 lb xerographic paper or 80 g/m
2
A4 paper.
Problem What to do
Error
Paper Jam
Load Paper
Toner Low
Ready/Data
Continue
Cancel
Press Continue