Action Yes No
Step 2
Check the following:
• Push down on the lift plate and check if the spring works.
• Open and close the tray, then check if the HCIT closes properly.
Is the tray functioning properly?
Go to step 3. Replace the HCIT. See
“High capacity input
tray option removal”
on page 530.
Step 3
Check the interface cable of the printer or upper level option for damage.
Check the separator roller tires and gears:
• Make sure that the rollers are free from contamination
• Manually turn the gears and check if it causes the rollers to turn.
Does the error remain?
Go to step 4. Replace the separator
roller. See “HCIT
separator roller
assembly removal” on
page 532.
Step 4
Check the sensor (trailing edge):
• Make sure that the sensor is properly installed and seated.
• Check if the sensor is in good condition. If damaged, then replace the
sensor. See “Sensor (HCIT pick) removal” on page 550.
Reseat the connector J8 on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the error remain?
Go to step 6. The problem is solved.
Step 6
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 7. Replace the pick roller
assembly. See “Drawer
pick roller removal ” on
page 516.
Step 7
Reseat the connectors J4, J8 and J7 on the controller PCBA.
Does the error remain?
Go to step 8. The problem is solved.
Step 8
Open the rear cover. Do a feed test, enter Diagnostics Menu and navigate
to:
INPUT TRAY TESTS > Feed Test > Tray [x]
Viewing from the holes at the rear side, observe the pick/feed motor.
Does the feed motor run?
Go to step 9. Replace the media
feeder. See “HCIT
media feeder
removal” on page
551.
4063
Diagnostic information
116
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