Clearing jams
By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined
in this chapter.
To clear a jam message and resume printing, clear the entire paper path, and then press
. If Jam Recovery is set to
On, the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, the printer may or may not
print a new copy of the page that jammed.
Avoiding jams
The following hints can help you avoid jams:
Paper tray recommendations
•
Make sure the paper lies flat in the paper tray.
• Do not remove the paper tray while the printer is printing.
• Do not load the paper tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
• Make sure the guides in the paper tray or the manual feeder are properly positioned and are not pressing too tightly
against the paper or envelopes.
• Push the paper tray in firmly after loading paper.
Paper recommendations
•
Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all sizes and types are set correctly in the printer control panel menus.
• Store paper per the manufacturer's recommendations.
Troubleshooting
136
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