Action Yes No
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Unable to read flash drive
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 39.
Is the
flash
drive supported?
Go to step 3. Insert a supported
flash drive.
Troubleshooting 229