8. Troubleshooting DVI-OPT-220-Pro series – User's Manual 32
How to Speed up the Troubleshooting Process?
is always working hard to provide the
response time is one of the best in the
industry and in the toughest of cases we
can directly consult with the hardware
or software engineer who designed the
product to get the information from the
most reliable source.
However, the troubleshooting process can be even faster… with your help.
This information is the following:
▪
▪ Serial number(s) of the device(s) (it is either printed somewhere on the box or you can query it in the
Device Controller software or on the built-in website).
▪ Firmware versions of the devices (please note that there may be multiple CPUs or controllers in the
▪
▪ Patch panels, gender changers or anything else in the signal path that can affect the transmission.
▪ Signal type (resolution, refresh rate, color space, deep color).
▪
▪ Actions to take in order to re-create the problem (if we cannot reproduce the problem, it is hard for us
▪
it too).
▪
The more of the above information you can give us the better. Please send these information to the Lightware
Support Team to speed up the troubleshooting process.
POWER
SOURCE CONNECTED (pin14 +5V)
LASER ACTIVE
DVI INPUT SIGNAL PRESENT ENTER
DVI Multimode Fiber TransmitterDVI-OPT-TX220-Pro
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