Linksys E3000 Appendix A: Troubleshooting
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High Performance Wireless-N Router
The Router does not recognize your USB storage device.
Make sure the  USB storage device  uses the NTFS  or FAT 
format. To check its format, follow these instructions:
1.  Connect  the  USB  storage  device  directly  to  your 
computer. 
2.  On  your  desktop,  double-click  Computer  or  My 
Computer icon. 
3.  Right-click  the  USB  storage  device,  and  click 
Properties.
4.  The  format  is  listed  in  the  File  system 
description.  If  the  format  is  not  NTFS  or  FAT,  then 
back up the data on the USB storage device.   
 
After you have backed up the data on the USB storage 
drive,  you  can  format  it.  Right-click  the  USB  storage 
device,  and  click  Format.  Follow  the  on-screen 
instructions.  For  more  information,  refer  to Windows 
Help.
If  the  Router  still  does  not  recognize  the  USB  storage 
device, then remove the power adapter from the Router’s 
Power  port. Wait  five  seconds, and  then  re-connect  the 
power adapter to the Router’s Power port.
In Windows Vista, you do not see the USB storage device 
in the Network screen.
Make  sure the  Router  and  your computer  use  the same 
workgroup  name.  (The  default  workgroup  name  of  the 
Router  is  workgroup.  In  Windows  Vista,  right-click  the 
Computer  icon  and  select  Properties.  Click  Advanced 
system  settings.  Click  the  Computer  Name  tab.  The 
workgroup  name  is  displayed.)  If  they  differ,  then 
change the workgroup name of the Router. Follow these 
instructions:
1.  Access the  web-based  utility of  the  Router.  (Refer to 
How to Access the Browser-Based Utility, page 13.)
2.  Click the Storage tab.
3.  Click the Administration tab.
4.  In  the  Workgroup  Name  field,  enter  the  workgroup 
name of your computer. 
5.  Click Save Settings.
In  Windows  XP,  you  do  not  see  the  Router  in  the  My 
Network Places screen.
In  the  Network  Tasks  section,  click  Show  icons  for 
networked UPnP devices. If the Router does not appear, 
follow these instructions:
1.  Go to Start > Control Panel > Firewall. 
2.  Click the Exceptions tab. 
3.  Select UPnP Framework.
4.  Click OK.
In Windows XP, you do not see your USB storage device 
in the View workgroup computers screen.
Make  sure the  Router  and  your computer  use  the same 
workgroup  name.  (The  default  workgroup  name  of 
the  Router is  workgroup.  In Windows XP,  go  to  Start  > 
Control Panel > System. Click the Computer Name tab. 
The  workgroup  name  is  displayed.)  If  they  differ,  then 
change the workgroup name of the Router. Follow these 
instructions:
1.  Access the  web-based  utility of  the  Router.  (Refer to 
How to Access the Browser-Based Utility, page 13.)
2.  Click the Storage tab.
3.  Click the Administration tab.
4.  In  the  Workgroup  Name  field,  enter  the  workgroup 
name of your computer. 
5.  Click Save Settings.
WEB: If your questions are not addressed here, 
refer to our E3000 support section on the web,  
www.linksys.com/support/E3000