Basic Troubleshooting
1. Awning won’t open or close.
A. If optional travel locks are installed, ensure that they have been unlocked.
B. Verify the fuse is good.
C. Check for power at the motor when the switch is in the extended or retracted position.
2. Awning pitch won’t stay in the flat position.
A. Check for bad gas strut.
B. Check pitch arm bolt for proper tension. (High winds can cause the pitch arm to deviate from the
flat position due to the built-in safety feature of the awning.)
C. Make sure all 3 washers are in the proper location of the pitch arm (Fig. 1).
3. Awning doesn’t close all the way.
A. The awning is considered completely closed as long as the outer arm is overlapping the mount
arm. This overlap can vary.
B. Ensure there are no obstructions in the support arm assemblies preventing the awning from
closing.
C. Verify the fabric is square from unit to roll tube and is rolling up straight on the roll tube.
4. Awning runs slow.
A. The awning will run slower during retract than extend. Retract is approximately 35 seconds while
extend is approximately 27 seconds on a fully-charged battery.
B. Ensure there are 12 volts where the unit wire meets the awning wire during retract.
C. Ensure the pitch arms are not bent in an upward direction.
D. Ensure the ground wire before the switch has a good connection to the battery or chassis.
5. Lights won’t work.
A. There is a resettable fuse that can take up to 30 seconds to reset.
B. Make sure to have 12 volts to the red wire on the light.
6. Awning seems to wobble when extending or retracting.
A. Ensure the bolts that hold the head to the support arm assemblies are tight.
B. Ensure the end caps are seated properly on the roll tube.
C. Ensure the shaft coming out of the head going to the end cap isn't bent.
D. Ensure the wall mount is properly secured to the wall.
E. Ensure no part of the support arm assemblies are bent.
F. Ensure the wear collar spacers are all properly located in the support arm assemblies.
7. Awning works in opposite direction of what switch shows.
A. Wires going to awning have been reversed or switched. Reverse the wires.
8. Awning rolls up backwards.
A. The awning fabric should always be above the roll tube. However, if the extend switch is engaged
too long or extend is hit inadvertently instead of retract, the awning will roll up backward. This
is not a defect. To correct the fabric orientation, press the retract button. The awning will then
extend to its correct orientation and normal operation can resume.
Fig. 1
Three Washers
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