59
Troubleshooting
Troubleshooting
Problem Solution
There is no picture from a
Camera
The picture is dropping
The Picture is or has become
choppy
The Pi
cture is white
Bright spot in image while
view
ing camera at night
The Picture appears to be
grainy/dis
torted
Cannot access the menu
"Err" appears on the
on-screen display
•
Check power to the camera
• Mak
e sure that the cameras and receiver are both ON
• Make sure that the camera is in range of the receiver
• Move the camera closer to the receiver
• Tr
y repositioning the camera, receiver or both to improve
the reception
• The picture may become choppy when experiencing a lower
frame r
ate due to reduced signal strength (i.e. 10 frames per
second vs. a higher 20 frames per second)
• Try moving the camera closer to the receiver
• Remove obstructions between the receiver and camera
• Consider increasing the range of the wireless signal with an
accessory antenna (see page 55 for details)
• Common situation know as "washout" or "whitewash"
where a s
trong light source is pointed at the camera lens.
The camera lens IS NOT harmed during a whitewash
• DO NOT point your camera towards a light source
• This occurs when a camera is pointed at a window to see
outside, bec
ause the night vision LED's produce Infrared
light that reflects off the glass. If you need to look outside,
install the camera outdoors. Please note that the camera
must be installed under shelter when placed outdoors
• When using with large screen TV/monitor (especially
high-def
inition televisions), the picture might be grainy as
the camera limits video resolution to VGA (640x480 pixels).
This is not a product defect
• For best performance use with TV/monitor PIP (Picture in
Picture) function. Check your TV/monitor product manual to
see if this feature is available on your TV/monitor
• Use with a smaller TV/monitor
• You cannot access the menu while recording is on:
• Pres
s to disable manual or scheduled recording
• Press to disable motion recording
• The system has encountered an error with the SD card.
Po
wer off the receiver, remove then re-insert the SD card,
and then power the receiver back on
• If "Err" still appears on the OSD, format the SD card
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