9 Troubleshooting
There is no picture at night.
• Camera is capable of seeing in extremely low light conditions (0.1
Lux), but it cannot see in total darkness. It is recommended to in-
stall the camera where there is some
ambient light (e.g. street lighting, starlight, moonlight, etc.) or
leave a light on in the area where the camera is installed.
No image at startup.
• The camera may take up to 1 minute to power up after being con-
nected to the NVR. Wait 2 minutes before following steps below.
• Check to ensure your camera is properly connected (see 3 Con-
necting the Camera, page 4).
• If you are using a PoE switch, it must be PoE+ rated (PoE class 4).
Standard PoE switches are not adequate to power the camera.
PoE+ switches are available for purchase on
lorextechnology.com (model #: ACCLPS241B (4–channel mod-
el) or ACCLPS281B (8–channel model)).
• Ensure the camera is connected to a router on the same network
as the NVR.
• If the camera is connected to the LAN, you must search your net-
work for cameras using the NVR. See your NVR’s instruction man-
ual for details.
• Make sure that the cable run is within the limitations specified in 3
Connecting the Camera, page 4. All Ethernet cables must be rated
CAT5e or higher.
• If using the included power adapter, connect it to a different outlet.
• Ethernet cable may be damaged or not connected properly. Check
your cable run or try a different cable.
• Reset the camera to factory default settings. See 10 Inserting the
microSD Card (Optional) and Resetting the Camera for details.
No image or camera image is unclear.
#; r. 4.0/47037/47040; en-US 37
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