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Chapter 8 Troubleshooting
This chapter describes problems you may encounter while using VC-A71P. If you have questions,
please refer to related chapters and follow all the suggested solutions. If the problem still
occurred, please contact your distributor or the service center.
No. Problems Solutions
1.
Boot without power
signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power supply
supports POE++ (IEEE 802.3bt) hubs
2.
There is no image
output from VC-A71P
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. Confirm whether the camera resolution can be used together
with the monitor equipment
If 4k output, confirm the monitor equipment supports 4K
output
4. Replace the cables and make sure they are not faulty.
3.
RS-232 cannot be
controlled
1. Confirm the connection is correct (RS-232 In/ Out)
2. Please make sure the Baud rate setting is the same as the
control equipment
4.
Whether the Internet
can be used for
operation
Please refer to Chapter 6 Network Function Description for
the Internet usage
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