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FAQ
Q1. What should I do if I cannot access the internet?
A. Log into the web management page (http://mwlogin.net), and check the following:
• Check PIN status
If the current SIM card status is PIN Locked, your SIM card is PIN protected and you
need to unlock it using the PIN code provided by your mobile carrier.
• Verify the mobile carrier parameters
Go to Advanced > Dial-up > Dial-up Settings, then verify that the parameters (i.e.
APN, username and password) provided by your mobile carrier are correct. If they
are incorrect, enter the correct information or create a new profile, then save the
settings.
• Check the Data Roaming settings
If your SIM card is operated in a roaming service area, go to Advanced > Dial-up >
Dial-up Settings, enable Data Roaming and save the settings.
• Check Mobile Data
Go to Advanced > Dial-up > Dial-up Settings to verify that Mobile Data is on. If
not, enable it and save the settings.
• Check Data Limit
Go to Advanced > Data Usage Settings to check whether your data usage has
exceeded the total/monthly allowance.
Q2. How do I restore the Mobile Wi-Fi to its factory default settings?
A. With the Mobile Wi-Fi powered on, use a pin to press and hold the Reset button until
all LEDs turn on momentarily.
Note:
Restoring the device to its factory defaults will clear all your settings.
Q3. What should I do if I cannot log in to the web management page?
• Verify that your device is connected to the Mobile Wi-Fi’s SSID.
• Verify that you have entered http://mwlogin.net or http://192.168.1.1 correctly.
Note:
If you have changed the IP address of your Mobile Wi-Fi, you will need to use the new IP address or
http://mwlogin.net to log in to the web management page.
• If you use a computer, verify that it is set to obtain an IP address automatically.
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