26
SERVICE
Table 3 Troubleshooting the PAWKIT (continued)
Problem Possible Solutions
Visible debris or staining
Refer to Section4.2.1 for directions on cleaning and Section4.2.2 for
directions on changing the filter.
Refer to Section2.1.1 on sample preparation. Be careful to not
get sample on the rim of the cup. Wipe the rim before placing the
instrument on the cup.
Corrosion on thermopile
Contact Customer Support for repair. Refer to Section4.4 for
detailed instructions.
Instrument is unstable
when depressing a button
Move the instrument to a flat surface.
4.5 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7 am–5 pm Pacific time.
Email: support.food@metergroup.com
sales.food@metergroup.com
Phone: +1.509.332.5601
Fax: +1.509.332.5158
Website: metergroup.com
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email: support@metergroup.de
sales@metergroup.de
Phone: +49 89 12 66 52 36
Fax: +49 89 12 66 52 20
Website: metergroup.de
If contacting METER by email, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE: For products purchased through a distributor, please contact the distributor directly for assistance.
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