28
SERVICE
Table 3 Troubleshooting SATURO (continued)
Problem Possible Solutions
“No depth sensor!”
Check sensor connection to the control unit.
Verify it is measuring correctly by checking the Water Level value
on the Diagnostics screen.
If these actions do not fix the issue, contact Customer Support.
“Pressure limit exceeded!”
Check tubing for possible kinks or blockages.
NOTE: This error occurs when the air pressure in the chamber is over
60.0cm or below −50.0 cm and stops the test.
“Temperature too high!”
Move the system into a cooler environment. Make sure it is out of
direct sunlight. After the system has cooled, turn the power off
and on again to clear the temperature too high message.
NOTE: This error occurs when the air temperature is above the minimum
operating temperature (50 °C) while a test is running and stops the test
when this occurs.
“Temperature too low!”
Move the system into a warmer environment. After the system has
warmed, turn the power off and on again to clear the temperature
too low message.
NOTE: This error occurs when the air temperature is below the minimum
operating temperature (0 °C) while a test is running. Water frozen in the
system could cause damage. The error will stop the test.
Control unit becomes
unresponsive
Charge the battery.
Press and hold the BACK button for more than 7 s to restart.
If these actions do not fix the issue, contact Customer Support.
“Date and time were reset!”
Ensure the battery is fully charged and update the date and time
in the Settings menu.
If this action does not fix the issue, contact Customer Support.
“Missing bootstrap loader!
See Manual.”
This error means firmware updates will not be possible on this
instrument unless the instrument is serviced by Customer
Support.
The instrument may be used without consequences, but contact
Customer Support for servicing so the instrument firmware can
stay up to date with the latest features and bug fixes.
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