Frequently Asked Questions
Problem Possible cause and solution
A fan can be heard even
though no drinks are
being prepared and the
coffee machine is
switched off.
This is not a fault.
Once a drink has been dispensed or the machine
has been switched off, the internal fan will continue
to run until the interior is sufficiently dehumidified.
The brew unit cannot be
removed.
The brew unit is not positioned correctly.
If necessary, turn the handle on the brew unit back
to the start position. Close the machine door.
Switch the coffee machine off.
Wait approx.1minute before switching the coffee
machine back on.
This will initialize the brew unit motor and put it back
into the start position.
If necessary, repeat these steps.
Drink dispensing is pre-
maturely aborted even
though there is a con-
tainer under the main
dispenser.
This is not a fault.
If the container has a very wide opening that
prevents the cup-rim sensor from making contact
with the edge of the container (e.g., in the case of a
very large cup), the drink will be canceled. Use a
different container or position the existing one so
that the sensor can detect the rim.
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