Frequently Asked Questions
Problem Possible cause and solution
Coffee dispensing is re-
peatedly interrupted
and the message Fill the
bean container appears in
the display.
This is not a fault.
The brew unit has not detected the ground coffee.
Certain types of coffee produce a small amount of
coffee when they are ground. Usually the grinder is
set too fine and the amount is set to minimum.
Confirm the message withOK.
If the display appears with all types of coffee:
Set the grinder to a coarser setting (see “Grinder
setting”).
Select a larger amount of coffee.
Don't forget to check any drinks changed in “User
profiles”.
If the message only appears when dispensing certain
drinks:
Check the amount of coffee set for this drink (see
“Amount of coffee”). Select a larger amount of
coffee.
You may also need to set a coarser grinder setting.
The coffee machine
does not switch itself
on even though the Turn
on at setting has been
activated for the timer.
The system lock is activated.
Deactivate the system lock.
The current day of the week has not been selected.
Check the timer settings and change these if
necessary.
The coffee machine was not used after being
switched on automatically three times in succession
(vacation mode).
Switch the machine on and dispense a drink.
Steam is dispensed in-
stead of water while
preparing hot water or
making tea.
It is likely that the wrong altitude has been set.
Change the altitude settings (Settings Altitude).
If necessary, you can also change the temperature
settings for the drinks (Parameters).
The display is hard to
see or not legible.
The display brightness has been set too low.
Change this setting (see “Settings”).
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