Frequently asked questions . . .
50
The door will not open
Problem Possible cause and solution
The door cannot be
pulled open during a
program.
The drum is locked during a program.
Touch the Start/Stopsensor button to cancel the
program.
The program is cancelled, the door will unlock, and
you will be able to pull it open.
There is still water in the drum and the machine is
unable to drain.
Clean the drain filter and the drain pump as
described in “Opening the door in the event of a
blocked drain outlet and/or power cut”.
After the program is
cancelled, flashing
bars.........
appear on the time
display.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
55°C.
Wait until the temperature in the drum has
decreased and the bars have stopped flashing on
the time display.
and appear
alternately on the time
display.
The door lock has jammed.
Contact the Service department.
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