8 - 6 BeneVision N Series Patient Monitor Operator’s Manual
8.8 Troubleshooting
Problem Possible Cause Corrective Action
Telemetry Disconnected The TM80 is out of the MPAN coverage 
area.
Put the TM80 in the MPAN coverage area.
The TM80 is out of the Wi-Fi coverage 
area.
Put the TM80 in the Wi-Fi coverage area.
The TM80 has been powered off. Power on the TM80.
A satellite module rack is not connected 
to the monitor properly.
Replug the satellite module rack.
The monitor is not connected to Wi-Fi 
network or its wireless network settings 
are incorrect.
Verify that the monitor’s wireless network 
settings are correct and the monitor has been 
connected to Wi-Fi network.
The TM80 is not connected to Wi-Fi 
network or its wireless network settings 
are incorrect.
Verify that the TM80’s wireless network 
settings are correct and the TM80  has been 
connected to Wi-Fi network.
The exchanger network connected by 
the TM80 and the monitor does not 
support multicast data transfer.
Contact your service personnel.
Telemetry NIBP 
Disconnected
The BP10 is out of the MPAN coverage 
area.
Put the BP10 in the MPAN coverage area.
The BP10 has been powered off. Power on the BP10.
A satellite module rack is not connected 
to the monitor properly.
Replug the satellite module rack.
After a TM80 is paired with 
the monitor, ECG waves and 
Pleth waveform come from 
the TM80 are abnormal on 
the monitor screen.
Wireless signal interference exists.
■ Put the TM80 in the MPAN or Wi-Fi 
coverage area.
■ Check the interference source and 
reduce or eliminate interference.
Wireless signals are weak.
■ Put the TM80 in the MPAN or Wi-Fi 
coverage area with strong signals 
strength.
■ Remove any metallic obstructs that 
stand between the TM80 and the 
monitor.
Insufficient network bandwidth or 
greater network delay leads to data 
transfer delay.
Contact your service personnel.
The desired BP10 is not 
displayed under the 
Device Name column of 
the Wireless Module 
menu.
The BP10 is not found. For the BP10, follow Steps 1 to 3 in 
8.5.1Pairing Procedure.