Section 1: 1-2 Warranty and Service Support
6881091C63-F
2.1 Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time, and the following subsections
are for guidance purposes only.
In instances where the product is covered under a “return for replacement” or “return for repair”
warranty, follow the steps outlined below before shipping the unit back to the appropriate Motorola
warranty depot:
1. Check the product to make sure it is correctly programmed or has not been subjected to
damage outside the terms of the warranty.
2. Contact Customer Resources to report the problem.
3. Fill out a Warranty Claim Form. (Forms are available from your Customer Resources
representative or authorized Motorola dealer.)
4. Ship the product(s) back in the original packaging (or otherwise securely packaged) to ensure
it is not damaged in transit. Enclose the Warranty Claim Form in the package.
2.2 After Warranty Period
Motorola continues to support its products in two ways after the Warranty period:
• Motorola's Radio Products and Solutions Organization (RPSO) (formerly CCSD and/or AAD)
offers a repair service to both end-users and dealers at competitive prices.
• RPSO supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.
2.3 Piece Parts Availability
Some replacement parts, spare parts, and/or product information can be ordered directly.
2.4 Replacement Parts Ordering
When ordering replacement parts and information, be sure to specify the complete Motorola
identification number in your order. Direct all part orders to your local Radio Products and Solutions
Organization (RPSO) office. Refer to the Appendix A: Replacement Parts Ordering contact
information.
If... It means that...
The part has a complete Motorola part number
assigned to it
The part can be ordered from Radio Products
and Solutions Organization.
The part does not have a part number
assigned to it
The part is not normally available from
Motorola.
The part number is appended with an asterisk The part is serviceable only by a Motorola
Depot.
A parts list is not included No user-serviceable parts are available for
that kit or assembly.
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