Appendix B Warranty, Service Support, and
Replacement Parts
B.1 Scope of Manual
This manual is intended for use by service technicians familiar with similar types of equipment. It
contains service information required for the equipment described and is current as of the printing
date. Changes which occur after the printing date may be incorporated by a complete Manual revision
or alternatively as additions.
B.2 Warranty
Motorola offers long term support for its products. This support includes full exchange and/or repair of
the product during the warranty period, and service/ repair or spare parts support out of warranty. Any
“return for exchange” or “return for repair” by an authorized Motorola Dealer must be accompanied by
a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola
Dealer.
B.2.1 Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer, Distributor, or Reseller
contract. These conditions may change from time to time and the following notes are for guidance
purposes only.
In instances where the product is covered under a “return for replacement” or “return for repair”
warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This
is to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
B.2.2 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Radio Products and Services Division (RPSD)* offers a repair service to both end
users and dealers at competitive prices.
2. Radio Products and Services Division (RPSD) supplies individual parts and modules that can be
purchased by dealers who are technically capable of performing fault analysis and repair.
* The Radio Products and Services Division (RPSD) was formerly knows as the Accessories and
Aftermarket Division (AAD)
B.3 Replacement Parts Ordering
B.3.1 Basic Ordering Information
When ordering replacement parts or equipment information, the complete identification number
should be included. This applied to all components, kits, and chassis. If the component part number is
not known, the order should include the number of the chassis or kit of which it is a part, a sufficient
description of the desired component to identify it.
Notes:
Before operating or testing these units, please read the Product Safety and RF Exposure
Compliance section in the front of this manual.
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