1. Check battery level on your phone and Bluetooth device, and charge if either is low.
2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance.
3. On your phone, turn Bluetooth off and then on again.
4. Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically reconnect with the phone.
5. Power cycle both your phone and the Bluetooth device.
If that doesn't fix it, follow the steps for specific problems in the sections above.
Wi-Fi problems
After each troubleshooting step, check to see if the issue is fixed.
Can't connect to a network
1. When you enter the password to connect:
•
Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.
•
If the CONNECT button is greyed out, the password you entered isn’t long enough. Confirm the router’s
password and re-enter it on your phone.
2. Check if a software update is available for your phone.
3. Check that the Wi-Fi router firmware is up to date.
4. Reset the phone’s network connections.
5. Reset the phone.
Connection drops
After each troubleshooting step, check to see if the issue is fixed.
1. Turn off Wi-Fi scanning.
2. Set Wi-Fi to always remain connected, even when the phone sleeps.
3. Forget the network connection. Then set up the Wi-Fi connection again.
4. Check if a software update is available for your phone.
5. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it
back in. Once the wireless router is running again, try to reconnect.
6. On a computer, log into your router and try adjusting one or more of these router settings:
•
If the router has multiple bands, disable the lower band.
•
Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
•
Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.
7. Reset the phone’s connections.
Hotspot problems
If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:
Fix a problem : Bluetooth, Wi-Fi, USB issues
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