App displays incorrectly
If an app doesn't display correctly over the edge of the screen, turn Edge display off for that app.
If an app doesn't display on the full screen due to the front camera cutout, turn on full screen display.
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for updates to the app.
2.
If you can open the app, touch or > Help and look for troubleshooting information.
3. Clear the app's cache.
4. Go to the developer’s website for support.
a. Open the Play Store app.
b.
Touch > My apps & games.
c. Touch the app and swipe down to see a link to the website.
Fix a problem
Depth enabled mode disappeared
Depth enabled mode is now called Portrait mode, for taking photos with blurred backgrounds. And try
Cutout mode for an improved way to replace photo backgrounds.
Photo looks blurry
Wipe the lens clean with a soft, dry cloth and retake the photo.
If new photos still look blurry:
•
Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.
•
Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom
during the shot itself, pixelation will be more evident.
•
If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor
shots; the algorithm that stitches the images together isn’t optimized for indoor, up-close shots.
Accidentally deleted photos
You can try to recover recently deleted photos.
If recovered, be sure to back up your photos to the cloud.
Can’t delete photo
If a photo or video you deleted comes back, check if it’s on your SD card. To delete it, use the Files app. (If you
don’t have this app, download a file manager app and use it to delete the photo from your card.)
Fix a problem : App issues
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