5 - 2 MC3000 User Guide
•
Do not crush, puncture, or place a high degree of pressure on the battery.
•
Severe impact from dropping any battery-operated device on a hard surface could cause the battery to
overheat.
•
Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or
near a radiator or other heat source. Do not place battery into a microwave oven or dryer.
•
Do not dispose of batteries in fire.
•
If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to arrange
for inspection. See Service Information on page xvi for contact information.
Troubleshooting
Mobile Computer
Table 5-1 Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does
not turn on.
Main battery not
charged.
Charge or replace the main battery.
Main battery not
installed properly.
Ensure the battery is installed properly. See
Install Main Battery
on page 1-5
.
System crash. Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. For more information see,
Resetting the
Mobile Computer on page 2-34
.
Battery did not charge. Battery failed. Replace battery. If the mobile computer still does not operate, try
a warm boot, then a cold boot. For more information see,
Resetting the Mobile Computer on page 2-34
.
Mobile computer
removed from cradle
while battery was
charging.
Insert mobile computer in cradle and begin charging. The
Standard Battery requires up to four hours to recharge fully and
the Extended Life Battery requires up to six hours to recharge
fully.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 32°F
(0°C) or above 104°F (40°C).
Cannot see characters
on screen.
Mobile computer not
powered on.
Press the
Power
button.
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