6809511A13-O April 20, 2007 43
Level 1 and 2 Service Manual Troubleshooting
Troubleshooting Chart
5*0*8 Set audio level 8
5*0*9 Set audio level 9
5*0*10 Set audio level 10
5*0*11 Set audio level 11
5*0*12 Set audio level 12
5*0*13 Set audio level 13
5*0*14 Set audio level 14
5*0*15 Set audio level 15
6*2*2*0*0 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute
6*4*6*0*0 Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute
10*0*3 Set band GSM 900
10*0*4 Set band DCS 1800
10*0*5
10*0*6 Set dual band GSM 900 / 1800
10*1*0 Read band 3= GSM 4= DCS 5= PCS 6 =GSM/DCS
18*0 Initialize non-volatile memory (Master Reset)
18*1 Initialize non-volatile memory (Master Clear)
55*2*001 Test Display. All pixels ON
55*2*000 Test Display. All pixels OFF
55*2*002 Test Display. Checkerboard pattern A
55*2*003 Test Display. Checkerboard pattern B
55*2*004 Test Display. Border pixels ON
*#06# IMEI Check No Test Mode Required
Phone Set up -->
Phone Status -->
Other
Information
Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required
Table 4. Level 1 and 2 Troubleshooting Chart
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
1. Telephone will not turn on or stay on. a) Battery either discharged or
defective.
Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.
b) Battery connectors open or
misaligned.
Visually inspect the battery connectors on both
the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for the battery
connector replacement. If battery connectors
are not at fault, proceed to c.
Transceiver board assembly defective. Refer service to a Level 3 service center for
replacement.
Table 3. Manual Test Commands (Continued)
Key Sequence Test Function/Name Remarks
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