6809511A13-O April 20, 2007 45
Level 1 and 2 Service Manual Troubleshooting
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
Part Numbers
The following information is provided as a reference for the parts associated with
V3 telephones.
8. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).
a) Flip assembly defective. Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to b.
b) Transceiver board assembly
defective.
Refer service to a Level 3 service center for
replacement.
9. Vibrator feature not functioning. b) Transceiver board assembly
defective.
Refer service to a Level 3 service center for
replacement.
10. Internal Charger not working. Faulty charger circuit on transceiver
board assembly.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Refer service to a Level 3 service center for
replacement.
11. Real Time Clock resetting when
standard battery is removed.
Lithium button cell in the display board
may be depleted.
Refer service to a Level 3 service center for
replacement.
Table 4. Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
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