Introduction 1-5
SG 2000 Installation and Operation Manual
Calling for Repairs
If repair is necessary, call the Motorola Repair Facility at 1-800-642-0442 for a Return for Service
Authorization (RSA) number before sending the unit. The RSA number must be prominently
displayed on all equipment cartons. The Repair Facility is open from 7 AM to 4 PM Pacific Time,
Monday through Friday.
When calling from outside the United States, use the appropriate international access code and then
call 526-314-1000, extension 3194, to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1 Pack the unit securely.
2 Enclose a note describing the exact problem.
3 Enclose a copy of the invoice that verifies the warranty status.
4 Ship the unit PREPAID to the following address:
Motorola BCS
c/o Exel
Attn: RSA #___________
6908 East Century Park Dr.
Tucson, AZ 85706
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