Hotline
DSX Feature Handbook Features ◆ 89
Features
Hotline
Description
Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten-
sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call
or Transfer calls to each other just by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
Hotline Automatic Transfer
With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their
Hotline key and hanging up. Without Hotline Automatic Transfer, the user must press TRANSFER before
pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers,
Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather
than Transfer, disabling Hotline Automatic Transfer would be helpful.
Operation
Hotline provides partner extensions with one-button calling and Transfer.
Hotline Busy Lamp Indications
When the key is: The partner extension is:
Off Idle or not installed
On
Busy or ringing
1
Medium Flash Partner extension is in DND for outside
calls (option 1).
Fast Flash Partner extension is in DND for Intercom
calls (option 2) or All Calls (option 3).
1
Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls
and transferred calls do not.
Using Hotline
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To place a call to your Hotline partner:
1.
Press your Hotline key.
To transfer a call to your Hotline partner:
1.
While on a call, press your Hotline key.
2.
Do one of the following.
a.
If your partner answers, announce the call, press TRANSFER.
• If your extension has Hotline Automatic Transfer, just announce the call and hang up.
b.
Press TRANSFER to have the call wait at your Hotline partner unannounced.
• If your extension has Hotline Automatic Transfer, just hang up instead.
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