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When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD
queue, the telephones of the logged out agents will display the Queue
Status and hear the alarm according to the settings defined in system
programming.
Pressing the Queue Status Display key will return the telephone to idle
until the timer expires again.
Answering a Call Using a Headset
1. Press the Headset key to answer.
2. Converse.
3. Press the Headset key to hang up.
Using the Headset with Automatic Answer for ACD
Agents
1. With the multiline terminal in an idle state, press the Feature key.
2. Press the HEADSET key (Service Code 751: 05).
Note 1: The Headset key blinks when Automatic Headset is
activated.
Note 2: To cancel Automatic Headset, repeat these steps.
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